Get Help
If you are in a domestic violence situation and are needing financial assistance to be able to flee (relocate) to a new anonymous safe location to live, please call the hotline to make an appointment with a case manager to begin receiving rental assistance (pending eligibility requirements) for this period of transition for you and your children.
If you need help dealing with the issues of domestic violence or sexual assault, please call our 24-Hour Hotline at (281) 342-HELP (4357) now. The following chart shows what happens to clients after the initial call.
| CALL COMES INTO 24-HOUR HOTLINE |
| Each caller is automatically screened for shelter eligibility |
| If caller meets shelter requirements and requests shelter. |
If caller does not meet shelter requirements of does not require shelter. |
| Asked to meet driver at a safe location. |
Follow-up call is made if caller approves. |
| Driver picks the client up and she meets with the house manager on duty at the shelter. |
Referrals to other agencies offered to help caller meet needs. |
| Client's immediate needs are assessed and met - immediate needs include food, emergency medical care, someone to listen, etc. |
Appointment is made with a nonresident case manager. |
| Client begins intake process: Assigned a room, assigned a case manager, shelter orientation completed, necessary counseling, medical and legal appointments are made. |
Client needs are assessed and a service plan is created to help client move toward self-sufficiency. |
| Client begins emergency stay at the shelter with a potential extension to a transitional residency of up to 90 days. |
Counseling at FBCWC offered. |
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